Windows 11

My PC freezes randomly

A frozen app is different from a frozen whole PC.

TRY THIS FIRST

Check what still responds

When it happens, try Ctrl + Shift + Esc and note whether the pointer still moves. Record the time and activity.

Start with this check

Result: Use what you find to choose the next step.

Still not working?

If only one app freezes, start there. If the whole PC freezes, check logs, temperatures, memory and storage evidence. Avoid repeated forced shutdowns.

Check the result: Repeat the original task after making one relevant change. If the problem returns, keep the exact message and time.

More detail →

Sources & page details

Hanki's detailed guide · Reviewed 2026-09-26

Choose the entry that matches where the error appeared. A code alone does not identify every cause. Commands are copied for you to review; this page does not run them.